About Us Orchard Hive & Vine are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@orchard-hive-and-vine.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit and debit card payment but we prefer to take your details over the phone. We accept Visa, Mastercard, Switch, Solo and Connect Cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone or snail mail.

Shipping And Handling Orders sent by Carrier - £10.25 Carriage cost., England & Wales, Scotland £12.50. Over £200 Carriage free.

Delivery Schedule We deliver your order as soon as possible, ASAP. We will contact you if there are any problems regarding availability. We will not substitute without your authorisation. Deliveries involving a ferry trip are more expensive. Please contact us for a quote. We are sorry that we do not ship to the United States of America. The extra insurance costs, and the complex legislation, different in each state, make it impracticable.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 15% VAT is included.

Credit Card Security **PLEASE NOTE A CHANGE IN PAYMENT PROCEDURE. lthough we have no cases of our web-site or encryption being attacked or security infringed, we have temporarily removed the option to send credit card details on line. Instead, please enter "Credit Card details sent separately" and Geoff or Sue will telephone you to check the order and find out how you wish to pay. Ou apologies for any inconvenience. We are looking into new ways of online payment.

Guarantee We aim to provide a complete customer service. We do not give your contact details to any third party.

Reaching Us If you need to reach us, please email us on "sales@orchard-hive-and-vine.co.uk", alternatively, you can call on +44 1568 613576 from 8.30 - 22.00 with any queries about your order, or write to us at Orchard Hive & Vine, 50 Westgate, Leominster, Herefordshire HR6 8SA .

Privacy Policy Orchard Hive & Vine do not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.