About Us Orchard Hive & Vine are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@orchard-hive-and-vine.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit and debit card payment. We accept Visa, Mastercard, Switch, Solo and Connect Cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet.

Shipping And Handling Orders sent by Carrier - £10.25 Carriage cost., England & Wales, Scotland £12.50. Over £150 Carriage free.

Delivery Schedule We deliver your order as soon as possible, ASAP. We will contact you if there are any problems regarding availability. We will not substitute without your authorisation. Deliveries involving a ferry trip are more expensive. Please contact us for a quote. We are sorry that we do not ship to the United States of America. The extra insurance costs, and the complex legislation, different in each state, make it impracticable.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We aim to provide a complete customer service. We do not give your contact details to any third party.

Reaching Us If you need to reach us, please email us on "sales@orchard-hive-and-vine.co.uk", alternatively, you can call on 01568 613576 (International +44 phone without first zero from 8.30 - 22.00 with any queries about your order, or write to us at Orchard Hive & Vine, 50 Westgate, Leominster, Herefordshire HR6 8SA .

Privacy Policy Orchard Hive & Vine do not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.